What action must an adjuster take in relation to claims progress?

• A. Provide Updates to the Client
• B. Submit Weekly Reports to Insurers
• C. Attend Legal Proceedings
• D. Review Policy Documents

Answer: (A)

Providing updates to the client is crucial in the claims process. An adjuster serves as a communication link between the insurer and the policyholder, and keeping the client informed about the progress of their claim is essential for several reasons. Firstly, timely updates foster transparency and trust in the relationship, as the client feels involved and aware of any developments. Secondly, clients often have questions or concerns about how their claim is being handled, and regular communication can address these issues and prevent misunderstandings.

Moreover, keeping the client updated can help manage expectations regarding timelines and potential outcomes, which can alleviate anxiety associated with the claims process. This practice not only enhances customer satisfaction but also ensures that the adjuster is documenting communication accurately, which can be beneficial for both the insurer and the client moving forward.

The other options, while they may be part of the adjuster's responsibilities in certain contexts, do not address the requirement for ongoing communication with the client as directly as providing updates does.